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Operational Outlook

Published October 1st, 2021 by Devteam

General

Hoteliers Acknowledge Post-Pandemic Reset; Discuss Changes During BITAC Panel

There’s little question that the pandemic has resulted in something of a reset for the lodging industry in terms of operations and a handful of executives recently touted the potential upside of doing things differently.

Speaking last month at BITAC Operations Live 2021 at the Ritz-Carlton Bacara Resort in Santa Barbara, CA, executives weighed in on a number of topics, including labor, technology, hybrid meetings as well as a significant shift in guest services during a panel discussion entitled “Operational Outlook: Management Companies Look Ahead Following Challenges Of COVID.”

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Testimonials

  • For the past two decades, Electro-Media Design, Ltd. (EMD) has been our source for authoritative, unbiased design information for hospitality AV and acoustics. EMD's passion for excellence combined with their depth of experience with AV design, construction and operations benefits our Brands throughout the world. Confirmation of EMD's leadership in the industry is the International Association of Conference Centers (IACC) presentation of their highest education honor, the Pyramid Award, to EMD's President, Jeff Loether, for his promotion of design excellence through education

    Paul R. Sweeney, AIA, CS, CCS, LEED AP

    Director of Technical Services - Marriott International

  • Since the new Theater opened, our musicals have been standing room only. We are also experiencing wonderful turnout for our introduction of classical drama. It is truly a theater for the arts and not just an auditorium. Amongst schools, it is one of the finest acoustical spaces I have experienced. It is extraordinary for musicals. We recently performed Fiddler on the Roof and had five scenes out in the house. Student performers could face 360 degrees and still be understood. I have sat in all four corners of the Theater and can always hear clearly. Others have responded in the same positive way.

    Ms. Marylynne Boss, Associate Head of School

    The Academy of the Holy Cross (Kensington, MD)

  • Electro-Media Design, Ltd. hit a home run for Loews Hotels regarding our AudioVisual operations. Their efforts resulted in significant savings and increased revenues for our entire portfolio. They understand the AV business inside and out, and balanced the needs and interests of everyone involved. We highly recommend Electro-Media Design, Ltd. to anyone looking for improved service and profitability in their hotel's AV departments.

    Bruce Green

    Corporate Director of Purchasing - Loews Hotels

  • Jeff is the most knowledgeable and personable AudioVisual designer I have ever worked with and there have been a few. He literally wrote the book on effective audio systems for hospitality AV systems. He really knows how to 'rock the house'!

    Donald Noveau, AIA

    Director of Pre-Construction Services at Jonathan Nehmer+ Associates, Inc.

  • I have known Jeff for well over 15 years and during this time my respect for his professionalism and expertise in the field of meeting technology has continued to grow. As the President of a Global Organization, IACC, I have the opportunity to interact with specialists from around the world. In my opinion, Jeff is at the top of the pack and is my primary "go to" person for information and advice for the design and operation of exceptional meeting facilities. Aside from his expertise, Jeff is an engaged and generous contributor to the meetings industry. He gives freely of his time and is genuinely interested in improving the meetings industry. Of all his assets, I am most drawn into his passion. It is highly contagious!

    Neil Pompan

    President at Pompan Hospitality Group

  • People who have strong experience and intimate perspectives on multiple industries are rare indeed. Jeff Loether is one of those people. Part system designer, part product designer, part hospitality market expert, Jeff combines training, experience, creativity, heart, and street smarts relative to audio/video (AV) systems in public meeting and entertainment spaces. His unique--often uncanny--ability to size up a problem or design challenge makes him a "go to" person for the integrated AV systems industry.

    John Stiernberg

    Founder and Principal Consultant, Stiernberg Consulting