AV Managed Services

AudioVisual Operations Consulting

Presentation technology support is required for 95% of all meetings and events. How that service is provided has a major impact on the overall event satisfaction of meeting planners, presenters and attendees who expect professional, on-site technology services and support. Electro-Media provides AV Operations Consulting Services designed to support your AV staff in delivering consistent and exceptional service, performance and profitability. Our services accommodate multiple operational business models and include:

Managed Event Technology Services for properties that provide AudioVisual support on their own:

Technical training and certification program for AV staff
Basic technology sales training for AV, Catering and Event staff
Staffing recommendations based on industry best practices
Equipment inventory recommendations and procurement plan
Operational support systems and programs

Independent Program Audit Services for properties that outsource audiovisual support to a third party provider:

Peer review of existing contract arrangements and service level agreements
Evaluate current vendor service and financial performance
Develop AV Service Standards to ensure consistency of service among a brands multiple providers
Monitor and optimize AV vendor performance
Facilitate win-win service agreements during contract renewals

Transition Management Services for properties that are navigating between service models or a change in third party vendor:

Needs analysis to identify the scope and scale required for each facility
Feasibility studies to evaluate the options and alternative business models for AV and technology services
Prepare and support the RFP process from invitation to contract
Evaluate proposals and negotiate service level agreements that match property’s needs
Define performance metrics and agreements to achieve clear and measurable expectations